Registration has started!

Supervisory Training and Certificate Program
Presented by Dr. Robert Fazzi

January 15, 2016
8:30am - 4:00pm
  PeaceHealth Homecare and Hospice SW
5400 MacArthur Blvd., Suite 200
 Vancouver, WA 98661

Creating a culture of accountability has never been more important for home care and hospice agencies. Agency leaders are challenged to do more with less while guiding their staff to optimal productivity, higher patient and family satisfaction scores, and greater outcomes of care. Leaders, from front line supervisors, to CEO’s, need tools to meet the expectations healthcare’s new challenges. Even more, most industry supervisors have never gone through supervisory training.

Supervision/Plus™ is a certificate program designed specifically for supervisors, managers
and directors in home care and hospice agencies. During the full-day skill development training supervisors and managers not only learn the most effective strategies for supervising and motivating staff, they will also learn the newest supervisory approaches for increasing the morale, team commitment and retention of valuable employees. This includes:

• How to deal with a supervisor’s most challenging employee and what to do when all else fails.
• Why certain types of supervision will not motivate some employees.

• How the wrong approach to supervision can actually de-motivate better employees and often lead to high turnover.
• What the four major approaches to supervision are and when to use each approach.
• How to determine the “functional level” of each employee and how to use this knowledge to improve their motivation, performance and commitment.
• What are the best approaches for improving staff morale, commitment and retention.
• How to best supervise and motivate staff at all levels in a highly regulated and high
pressure environment.

This training provies 6.5 contact hours

Presented by Dr. Robert Fazzi, a nationally recognized leader in the home health and
hospice field. He is also the author of Management Plus®, which was selected by
Fortune Magazine’s Book of the Month Club and used as the basis for the Supervision
Plus training program.

Check-in  opens at 8:00 a.m.
Class:  8:00 to 4:30 for 6.5 contact hours
Registration fees:
Members:                                                                                        Non-members:
1 from an agency:  $279                                                                    1 from an agency $349                                                          
2-9 form an agency: $229                                                                  2-9 from an agency: $299
10+ from an agency, $199                                                                 10+ from an agency, $279

Sponsorship opportunities available. Please contact us to inquire.
Melissa Woster

The Home Care Association of Washington (HCAW) is working for you and with you every day to promote our industry through local, state and federal advocacy.
HCAW is your portal to education and information on trends in home care service delivery and technology. And, HCAW is your professional support system, providing opportunities to build community with colleagues and healthcare partners. 
We are proud of our mutual accomplishments in the past year and look forward to the continued opportunity to be part of your team in 2016! 

Renewing Provider Members:

Renewing Affiliate or Individual Members:

Save The Date!!!

 2016 Conference Art

April 19-21, 2016

HCAW Spring Conference to be held at:

The Heathman Lodge
7801 NE Greenwood Dr, Vancouver, WA 98662


 Only organizations, whose staffs learn to soar on the winds of change and use the power of change to fuel their progress, will be successful in their endeavors. In Home Healthcare Service providers have had to be resilient and creative in harnessing the power of the change around them.  Change has been constant in care delivery. From reimbursement strategy to changing regulations; from competition to first time partnerships the change is constant and demanding. All the changes seem to come with the underpinning of a technology landscape whose innovations we hope will make us more efficient and profitable! This year’s conference will include tracks for administration/leadership and clinical practice.