• Minimum of two years Medicare Certified Hospice or Home Health experience preferred. 
• Acute care nursing in surgical or medical Oncology, ICU, or ER preferred. 

• Current WA RN license.  
• Bachelor of Science in Nursing preferred.
• Certification as Hospice Nurse preferred.

Providence is calling a Quality Manager.
 

This position is responsible for leading work to achieve improvement in patient outcomes and key metrics prioritized in the quality plan to performance at or above the 90th percentile. Through the ongoing collection and analysis of data and in collaboration with Quality and local leadership the Quality Manager identifies areas with opportunities for improvement. When approved as priorities the Quality Manager facilitates Continuous Quality Improvement efforts to address opportunities by developing and deploying systems that will enhance results. This includes facilitating processes to assess, analyze, and trend data and conduct research and implement evidence based best practice to improve results. The Quality Manager is responsible for collaborating with leaders and engaging staff in evidence based best practice transitions to achieve quality outcome results. This position coordinates and provides oversight of systems that collect, track and trend patient, family and resident satisfaction and experience data. Responsible for influencing practice and system changes to improve the patient, family, resident experience to the 90th percentile. The position collaborates with local and Quality leaders and coordinates and facilitates process improvement efforts related to improving the patient/resident experience. Provides a proactive approach to meet patient, family, resident expectations by developing and deploying processes that are anticipatory and that interact with and engage patients, families, residents and staff. The position is responsible for training staff on Service Excellence skills and methods.

We're seeking an individual who performs all duties in a manner that promotes teamwork and reflects the Mission and Philosophy of our founders, the Sisters of Providence.

Position Specifics
This position is located at Providence Health & Services in either Everett, Olympia or Renton, Washington.

REQUIREMENTS
Education: Bachelor's degree, RN or other healthcare field, preferred.
Licenses/Certifications: Professional license where appropriate. Certification with Operational Excellence as a Change Facilitator or Green Belt preferred. Training may be obtained once employed by PSCS.
Experience: 2+ years healthcare quality improvement experience. Training in Operational Excellence or equivalent Quality Improvement process methodology. Experience in customer service and customer advocacy preferred. Project management or related management/facilitation experience preferred.

Answer the call to fulfill the Mission.
Providence Health & Services is comprised of 60 medical facilities in five states with more than 51,000 employees carrying out its mission of meeting the health needs of the communities we serve. For more than 150 years, this not-for-profit healthcare network has called professionals to work together to live our mission of compassionate care, quality service and commitment to excellence established by our founders, the Sisters of Providence.

In more than 40 locations in Washington and Montana, career opportunities are available in a wide-range of facilities and services, including large, award-winning medical centers, smaller community hospitals, skilled nursing facilities and hospice & home health programs, each known for their high quality care. Whether you're interested in working near the ocean, the mountains, wide open spaces or urban settings, we have a ministry for you.

Providence Health & Services is an Equal Opportunity Employer who provides competitive benefits, a drug-free workplace and supports work/life balance.

Apply online:   http://www.jobclub.com/banman/a.aspx?ZoneID=0&BannerID=490&AdvertiserID=47&CampaignID=1796&Task=Click&SiteID=1&RandomNumber=549591